Delivery Information
Please contact us if you have any questions on delivery, you can do this on our contact us page or email me at elaine@sunraycrafts.com
I am ordering for the Christmas holidays when should I order?
We ask you to order at least 16 days before Christmas to ensure a Christmas delivery.
How much is shipping?
Shipping within the United Kingdom is free.
Will my order be processed the day I order?
If you order before 3pm your order will be processed that same day. Orders after 3pm will be processed the next business day .
When will my order be shipped?
Current processing time is 72 hours for all items to make sure the resin hardens so it doesn’t break/deform in transit and the vinyl doesn’t peel from the resin.
When will my order arrive once it has been shipped?
As we ship using Royal Mail your items will be delivered 3-4 business days after Royal Mail has collected it from us.
Please note that these are delivery aims and are not guaranteed. Royal Mail can’t guarantee delivery for a given date as deliveries can be delayed for multiple reasons.
Please note that “business days” do not include weekends or bank holidays.
I think my order is lost – what should I do?
Please contact me if your order has not arrived 10 business days after the due date, as I am unable to make a claim with Royal Mail until this point, I would advise that you wait the appropriate number of days before contacting me regarding a lost order, as most of the time, they turn up a couple of days after the due date.
Please note that “business days” do not include weekends or holidays.